Campaigners slam Ryanair for Parkinson’s ‘drunk’ flight ban


Author: Parkinson's Life editorsPublished: 1 September 2016

Parkinson's LifePrep: Parkinson's LifeCook: Parkinson's LifeServes:

yanair airplane at Bergamo airport in Italy

Social media storm hits airline after it refuses to let grandfather board flight – because staff confused his Parkinson’s symptoms with drunkenness

Campaigners and people with Parkinson’s have voiced their outrage after Ryanair barred a passenger with Parkinson’s from a flight – because staff thought he was drunk.

The no-frills airline is reportedly facing legal action over its refusal to allow Geoff Jackson, 58, on a flight from the UK to Spain – even though he produced a card from Parkinson’s UK that explained his condition.

Geoff told The Sun newspaper: “I’m disgusted by them. Sadly, it’s quite a common problem. My symptoms mean that I shake and sometimes I sway while standing up.

“I tried to explain that I had Parkinson’s and that I am on medication – I showed them my card, but they just dismissed it altogether.”

According to the newspaper, Ryanair wrote a letter in response to Geoff’s complaint, saying that the decision to stop him from flying was taken after staff noticed him “feeling unwell”.

The letter stated: “The gate supervisor was called and made the decision to deny boarding for your own safety.

“Unfortunately our staff was not made aware that you were taking medication prior to the flight. Please note that Ryanair advises all passengers to contact us prior to the flight if a passenger is taking medication as the airport staff will need to be informed.”

Despite the apology, the story provoked an angry response on social media from prominent campaigners and people with Parkinson’s.

Geoff Jackson The Sun Ryanair

The original story as reported by The Sun

Kathrynne Holden, a registered dietician specialising in Parkinson’s disease, took to Facebook to condemn the actions of the airline.

She said: “It should not be the responsibility of a passenger to inform an airline when booking a ticket that s/he has PD. It should be the responsibility of the airline to be aware of Parkinson’s disease, and accommodate the passenger accordingly. And absolutely the airline personnel should recognise and honour a card from a Parkinson’s organisation, stating the person’s condition.”

The passionate response of Facebook user Kris Culliney, who has Parkinson’s, was typical of many of the remarks on social media – although he also expressed some sympathy for staff who may not be trained to recognised symptoms.

“Nice one Ryanair, as someone with Parkinson’s disease it’s nice to see your ignorance in relation to Parkinson’s. I actually do however feel sorry for your staff as their is a lack of awareness in relation to the disease. However, as your people decide who goes on planes should you not be aware? Surely you can even Google symptoms of Parkinson’s?

Parkinson’s UK said: “Sadly, the ignorance of the symptoms of Parkinson’s can have a devastating impact on people with the condition.

“We hear all the time from people with Parkinson’s that they’ve been accused of being drunk and that people do not believe that they have a medical condition.

“Having a medical certificate or doctor’s letter can help people with Parkinson’s explain that they have the condition and why they are travelling with certain medication.”

Parkinson’s Passport

Parkinson’s passport is a free downloadable resource from the European Parkinson’s disease Association (Parkinson’s Europe) that allows you to document essential details of your medications and treatment such as dosage and timing, as well as emergency contacts and a space where your doctor can sign his/her approval.

There are several versions of the passport to choose from, which reflect precautions or helpful advice, depending on your specific treatment. You can also customise the passport to include your personal details and add more medication pages if necessary.

Download the passport for free here

Parkinson's Passport

For more Parkinson’s travel documents from Parkinson’s Europe, click here

Go Back

Share this story


Related articles

Escape room by Parkinson's NSW

Global update

No Escape Room: a Parkinson’s campaign like no other

The escape room simulates common Parkinson’s symptoms

Mileha lead


Parkinson’s hacks: why the simplest solutions can be the most life-changing

We interview Mileha, the designer who invents life-changing products

Mike Bell World Parkinsons Day lead


Poem for World Parkinson’s Day: “Parkinson’s can be a state of mind, rather than an illness”

Daily Parkinson’s poet pens new piece for World Parkinson’s Day